At , we take pride in the quality and craftsmanship of our handcrafted felted cotton lingerie. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our refund and return process.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
To initiate a return, please contact our customer service at with your order number and a brief explanation of the reason for the return. We will provide you with the return shipping instructions.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at and we will guide you through the process.
Non-Returnable Items
- Custom-made or personalized lingerie
- Gift cards
- Clearance or sale items
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item, except in cases where the product arrived damaged or defective. In such cases, we will cover the return shipping.
Contact Us
We are here to ensure your shopping experience is smooth and satisfying. If you have any questions about our Refund and Returns Policy, feel free to contact us at:
Email:
Phone:
Website:
Factory Address: